Western States Equipment Company EPG Field Technician in Spokane, Washington


JOB SUMMARY: Repairs power generation units to the customer’s satisfaction in the field, shop or customer’s location. Removes, installs, diagnoses, repairs, disassembles, assembles and performs failure analyses of all power generation units.


  • Conducts necessary machine performance and diagnostic tests, interprets results and makes an independent decision as to the extent of the power generation repair.

  • Performs work in the field, shop, or at customer locations which can include overtime and overnight assignments.

  • Repairs units without error and consistently repairs units within the time requirement guidelines.

  • Repairs warranty and service letter issues efficiently and as soon as possible.

  • Uses web based STW, SIS, and ET effectively to address technical issues. Performs all required tasks in accordance with outlined procedures.

  • Conducts business professionally. Maintains self control and integrity in stressful situations. Maintains a professional image.

  • Adheres to all customer requirements while on job site.

  • Orders parts required to complete repairs. Evaluates parts to determine reusability and cause of failure.

  • Completes service reports, time entry, and all other paperwork and reporting on a laptop and submits them daily via e-mail.

  • Communicates machine issues, problem resolution plan(s) and status of repair(s) to customer during repairs.

  • Adheres to all customer care standards.

  • Actively cares and advocates safety at Western States. Adhere to all applicable safety policies, procedures and standards.

  • May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives.

  • Work within and promote corporate vision, mission, and values of the organization.

  • Performs other duties as assigned.



  • Working knowledge of power generation.

  • Excellent customer service skills.

  • Ability to self-schedule and perform duties with minimal supervision required.

  • Knowledge and use of Microsoft computer products or other comparable systems required.

  • Ability to establish and maintain effective working relationships with others to include customers, vendors, employees and the public.

  • Ability to work overtime with minimal notice required.

  • Ability to drive for long periods of time and travel away from home as required.

  • Consistent attendance.


  • Proof of high school diploma or General Education Degree (GED).

  • Associates Degree or technical training from an accredited vocational school preferred.

  • Five years experience in diagnosis and repair of power generation equipment in a Caterpillar or competitive environment required.

  • Comprehensive knowledge on how to disassemble, assemble, remove and install machine components, and systems required.

  • Prior experience in troubleshooting methods and systems required.

  • Must own required tools.

  • Must have a current CDL with air brake experience and acceptable driving record. Must meet DOT requirements.

  • Must be able to communicate (speak, read, comprehend, write in English).


  • Must be able to stand for long periods of time along with walking, sitting, climbing stairs, reaching pushing, pulling, leaning and twisting.

  • Must be able to lift 75 pounds.

  • Must be able to meet all safety requirements for applicable safety policies.

Requisition Number: 18-0026

Post Date: 1/16/2018

Title: EPG Field Technician

City: Spokane

State: WA