U.S. Bank Escalation Manager in Coeur d'Alene, Idaho

U.S. Bank is seeking a Problem Manager with ITIL and problem resolution experience to contribute toward the success of our technology initiatives. Develops, implements, enhances, and manages the problem management process, activities, and staff for a large IT Services function. Leads problem review sessions and coordinates major problem resolutions. Ensures all incidents are logged and relevant parties involved. Communicates with and coordinates activities with change management, incident management, and clients. Ensures problem or incident resolution. Ensures that accurate root cause and trend analysis are determined. Provides accurate and timely management reporting. Supervises one or more teams of problem management specialists. Motivates, develops, and manages performance of individuals and teams.

Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

Leaders at U.S. Bank consistently demonstrate integrity and ethics, maturity and resilience, and inspire trust and confidence among their teams. Our leaders are strong communicators who promote collaborative relationships, influence others, and value the diversity of backgrounds and ideas among their employees.


Basic Qualifications

-Bachelor's degree or equivalent work experience

-ITIL Service Management Foundation certification

-At least 5 years experience with the processes, practices, disciplines and tools needed to ensure that IT services are provided as agreed between the customer and IT provider.

Preferred Skills/Experience

Basic understanding in:

-Configuration management

-IT service change management

Working experience in:

-Help desk

-Computer operations

-IT incident management

-IT audit and control

-IT governance

-IT quality assurance

Extensive experience in:

-IT service management (ITSM)

Subject matter expert in:

-Problem management

Job: Information Technology

Primary Location: United States

Shift: 3rd - Overnight

Average Hours Per Week: 40

Requisition ID: 180013231

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.